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JLL Spark
JLL Spark

Applications Analyst - CAFM

JLL Technologies

JLL Technologies

London, UK
Posted on Thursday, April 27, 2023

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Flexible / Home Working

Role Purpose

We currently have an exciting opportunity for an Applications Analyst to take on 1st line support responsibilities for a new UK based client. The Applications Analyst role is a key role providing direct interaction to many internal and external stakeholders on the clients Integrated Workplace Management System (IWMS) of Planon. Key responsibilities of this customer centric role include helping to define and embed new 1st line support processes, creating training materials and the provision of training across multiple stakeholders. Key to the success of this role is to increase your knowledge of the ways of working of end users and of the Planon application, to not only deliver your responsibilities but also to assist in business process optimisation and continual improvement.

What this job involves

Mobilisation Phase

  • The implementation of Planon is being led by the client’s implementation partner in which 1st line support processes need to be defined and aligned to the overall helpdesk service.

  • Having direct involvement in business process reviews and Planon application user testing allows for increased knowledge for the creation of required training materials.

  • Working closely with the Applications Manager, you will be heavily involved in all aspects of go-live activities.

Transition to Business-As-Usual

  • During mobilisation many activities will run in parallel in readiness for the transition to business-as-usual (BAU) that needs to be supported.

  • Implement and stress test the 1st line support procedures in readiness for go-live.

  • The provision of user training in the format of 1-2-1 and classroom-based training will start once the training material has been finalised in readiness for go-live.


  • Assist in the embedment of the Planon application and take the 1st line support lead.

  • Proactively monitor and report upon 1st line support activities.

  • Analyse trends to identify areas of improvement - ways of working, functional changes, increased training.

  • Adapt training materials and ways of training provision based on continual feedback and needs.

  • Be part of user forums to also assist with increasing communications and awareness.

  • To gain a very high level of functional and process knowledge of the ways of working and of Planon.

  • Help proactively manage the Planon environment.


  • Provide a proactive approach to the role of 1st line support to develop good working relationships with all members of Jones Lang LaSalle staff and client staff.

  • Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required.

  • Ensure a professional image of Jones Lang LaSalle is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.

  • Flexibility to work non sociable hours which may include weekends and bank holiday working, based on a fair time-off in lieu arrangement.

  • Flexibility of travel to both JLL and client sites across the region to complete the requirements of the role.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Motivated and flexible in your approach to work.

  • Able to deliver to tight deadlines.

  • Able to take ownership of any problems or issues and see through to a resolution.

  • Able to demonstrate a good understanding of how to manage 1st line support.

  • Experienced in creating training material and providing user training.

  • Knowledge of CAFM / IWMS applications / business processes would be advantageous.

  • A great communicator with excellent English skills.

  • Able to demonstrate excellent customer service and a flexible approach to meeting client requirements.


Remote –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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