Product Specialist Internship
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL Technologies
JLL Technologies (JLL/T) is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
About the Program
The Product Support Apprenticeship program is a 6–12-month program where you will get on- the- job experience in data cleansing, product support, and exposure to courses to more broadly understand product management. Through this program you will develop the skills and technology expertise necessary to be competitive for our entry level roles on the product support team.
As a Product Specialist Intern, you will support the Leasing and Capital Markets Technology Group in driving high quality product support across business lines. You will be responsible for supporting the product experts that work with Leasing and Capital Markets Product end users and internal JLLT stakeholders, which encompasses JLL’s entire $18B business.
As a Product Specialist Intern, you will be responsible for:
Organizing, updating, and maintaining documentation of processes and workflows supporting Leasing or Capital Markets Technology Group Products, including: user facing support, end to end product support, UAT Testing, Enhancement/Defect prioritization, system outage protocols, and communication templates.
Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of Leasing or Capital Markets.
Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s)
Shepherds the workflow of escalations with the technology teams, while maintaining a seamless experience for the end-user
Documents case resolution and leverages existing documentation to ensure a consistent experience for users
Works with other product/portfolio specialists to actively improve messaging consistency and efficiency of resolution
Champions data integrity, monitors user facing data quality issues and works closely with Data Management team to resolve, communicates back to users
Completes ad hoc administrative requests in support of the product and portfolio specialist
- Duration:6 -12 month internships
- Hours: 32 hours a week
- Location: Remote or Chicago, IL
Commitment to excellence in customer service/support
Excellent interpersonal, communication, problem-solving and organizational skills
Driven by sense of urgency with the ability to uphold swift response times
Ability to work independently, unsupervised, and as a team player
Dedicated to continuous learning
High School degree or equivalent program required; pursing Associate degree and/or trade school program in related field preferred (Customer Service/Success, Real Estate, Computer Systems, Finance/Accounting)
Customer service/support experience preferred (example service industries: retail, call support, food and beverage)
Comfort with documentation tools or willingness to learn (Confluence, as an example)
Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
Willingness and ability to learn new or tangential technology products to supported product(s)
Estimated compensation for this position is:20,800.00 – 20,800.00 USD
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:Remote –Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.