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IT Operations Analyst 2

JLL Technologies

JLL Technologies

IT, Operations
Bengaluru, Karnataka, India
Posted on Friday, August 4, 2023

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

IT Operations Analyst 2

JLL Technologies COE

What this job involves:

About the role


This role is responsible for the technical E2E support personnel of the enterprise file transfer platform. We are looking for a technical candidate, who can work well with other technical and business stakeholders. Ideally, they have some level of experience with SFTP/MFT solutions to provide the foundation for secure, compliant, and maintainable file transfers within a large company.


  • Assist with the building, maintenance and operational support of the SFTP infrastructure in a mission critical computing environment.
  • This position is responsible for providing technical support (Primarily IBM Sterling) and associated hardware and operating systems relevant to the Enterprise Managed File Transfer function.
  • Assist with the planning, coordination and execute change management processes. Includes monitor performance of the SFTP solutions and act on changes.
  • Respond to SFTP application outages and perform routine maintenance on assigned applications.
  • Perform routine changes as assigned and according to change management procedures.
  • Provide level 1 and 2 support for projects and implemented SFTP applications and infrastructure.
  • Identify, isolate, and troubleshoot issues and drive development of solutions.
  • Assist with capacity planning to ensure SFTP application is scaled to meet current and projected capacities.
  • Maintain version, patch, and security levels, in accordance with the strategic direction of the company.
  • Collaborate with business and client teams as required across the organization.
  • Provide consultation to all stakeholders directly or indirectly affected by the SFTP application.
  • Manage work queues and track user issues and requests through ServiceNow as required.
  • Develop and document procedures, policies, and best practices.

Sounds like you? To apply, you need to be:


  • 2+ years of experience in the technical analysis and implementation of SFTP (preference for IBM Sterling core products).
  • Knowledge in industry standard protocols (SFTP, HTTPS, FTP, EDI, AS2, Connect: Direct, WebDAV, JMS)
  • Experience with PGP encryption/decryption.
  • Experience with monitoring the performance and availability of the environment to identity problems early and prevent them from recurring.
  • Understanding of business requirements and transforming them into process automation
  • Must possess analytical, problem-solving, and root cause analysis skills.
  • Proactively communicate status updates to the Leadership across IT/Business Teams.
  • Familiarity with basic system administration tools and processes required.
  • Infrastructure technical skills or knowledge in position-related areas; and the ability to keep current with that knowledge and trends in areas of expertise.
  • Understanding of security fundamentals and ability to enforce standards within SFTP configurations.
  • Ability to work independently and exhibit excellent interpersonal and team skills.


  • Bachelor's degree in computer science, information technology, or a related field (3-5 yrs experience)

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today !


Hybrid –Bengaluru, KA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

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