Work with us to transform commercial real estate

JLL Spark
JLL Spark

ServiceNow ITOM Architect/Engineer (Remote)

JLL Technologies

JLL Technologies

Multiple locations
Posted on Friday, September 22, 2023

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.


  • 7+ years of delivering ServiceNow implementations and integrations with an emphasis on ITOM.

  • Expert in ServiceNow ITOM modules: Discovery, CSDM, CMDB, Service Mapping, Service Graph Connectors, Event Management, Governance. HAM and SAM a plus.

  • Other ITOM modules a plus.

  • Expert in defining and leading process and people governance; establishing polices and building business relationships.

  • Expert in ServiceNow CMDB Architecture and CSDM modeling.

  • Superb communication skills, both verbal and written using diagrams and flowcharts to translate technically complex concepts into easy-to-understand business value statements and procedures.

  • Primary contact for working with process owners, business users, and vendors.

  • Contributing DevOps engineer on the ServiceNow team.

  • Hands-on experience in scripting and coding ITOM solutions, namely Discovery, Service Mapping and Orchestration.

  • Experience with JavaScript, PowerShell scripting, and/or other automation programming.

  • Experience designing and developing integrations between ServiceNow and third-party systems (Akamai, CSC), cloud (Azure, AWS, GCP APIs), including use of ServiceNow's Integration Hub, and/or custom APIs.

  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.

  • Capable to lead the readiness of CMDB for advanced technologies like containerization and cloud services.

  • Experience with implementing the CSDM framework for all maturity levels. Deep knowledge of which of Business Service, Business Application, and Application Service to be applied to a given use case.

  • Ability to analyze existing CIs, their relationships with other CIs, and effectively map them for the success of ITSM processes like Incident, Change, and Problem, Application Portfolio, and Security Vulnerability management.

  • Experience with configuring/developing Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB.

  • Experience with improving Discovery performance and coverage and building effective dashboards for senior leaders, service owners and executives to show accurate and up to date results of our CMDB health.

  • Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.

  • Bachelor’s degree in computer science, engineering, or equivalent.

Estimated compensation for this position is:

150,000.00 – 180,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.


Remote –Austin, TX, Charlotte, NC, Chicago, IL, Dallas, TX, Dallas Fort Worth, TX, Houston, TX, Jacksonville, IL, Miami, FL, Minneapolis, MN, New York, NY, Philadelphia, PA, Phoenix, AZ, Portland, OR, SAN ANTONIO, TX, San Francisco, CA, Seattle, WA, Toronto, ON, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.