Solution Delivery Director
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Solution Delivery Director
The Solution Delivery Director is responsible for overseeing the successful delivery of technology solutions to customers, including overseeing the whole project lifecycle, managing resources, and ensuring successful implementation This role works closely with various stakeholders, including project managers, development teams, business teams, and clients, to ensure that solutions are delivered on time, within budget, and meet the required quality standards.
This position will lead a technical team that delivers data solutions for a strategic client account, and includes overseeing and managing the development, implementation, and delivery of data analytics and visualization solutions, specifically tailored for corporate real estate planning. The role requires strong leadership and expertise in both data engineering and business intelligence.
The Solution Delivery Manager is accountable for managing the entire solution delivery process, from understanding client requirements and developing project plans to coordinating activities and resources to ensure smooth execution. They act as a bridge between technical teams and clients, translating business needs into technical requirements and guiding the development and implementation processes.
Collaborating with clients to understand their business needs and define project requirements.
Developing project plans, timelines, and resource allocation strategies.
Coordinating and managing the efforts of cross-functional teams involved in solution development and implementation.
Overseeing the execution of projects, ensuring milestones and deliverables are met.
Monitoring project progress and managing risks and issues that may arise.
Acting as the main point of contact for clients, providing regular updates and addressing any concerns or issues.
Ensuring solutions are delivered within budget and aligned with client expectations.
Conducting post-implementation reviews to assess project success and identify areas for improvement.
Collaborating with sales teams to identify upsell and cross-sell opportunities.
Staying updated with industry trends and best practices in solution delivery.
Ideal candidate should have demonstrated the following competencies:
Provides leadership and direction through subordinate managers (i.e., manager of managers)
Work is primarily achieved through others, with % of performance measured by results of the team
Manages people and is accountable for setting direction, deploying resources, leading pay performance, goal setting and development discussions (including hiring/firing authority)
Provides organization-wide functional leadership (both through direct reports and indirect reports)
Requires significant management skill, broad technical expertise, business knowledge, process, and people leadership
Requires broad and comprehensive understanding of different systems, theories, and practices across varied technology delivery engagements
Applies broad industry and commercial awareness to drive financial and operational performance
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
Negotiates and influences the opinions of others within the region or function and in external organizations; exercises sensitivity to the audience
Requires a bachelor’s degree in addition to 10-years+ broad range of business and technical delivery experience
MBA or similar post-graduate studies preferred
Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies
Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.
Cultural sensitivity as well as demonstrated diversity and inclusion training
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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