Role Overview

The Delivery Executive is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). The Delivery Executive is a leadership position within our Work Dynamics Technology Group and is aligned to our global Integrated Delivery Management (IDM) function. This role serves as the delivery excellence link between the customer, JLL Technologies, and JLL’s Work Dynamics (WD) business stakeholders.

The Delivery Executive optimizes technology outcomes for our customers and helps grow JLL’s direct technology and Work Dynamics businesses by:

orchestrating delivery efforts across all technologies in play on an account leveraging the full capabilities of our global delivery execution teams coordinating all delivery engagements across the full account life cycle particiapting in sales, solutioning, and pricing efforts to help grow business within existing and new cutomers

The Delivery Executive realizes success by commanding multiple delivery engagement types, across a diverse ecosystem of technology solutions, in a complex global enterprise environment. The Delivery Executive exercises strong business and financial acumen as well as leveraging strong internal and external interpersonal relationships to achieve desired objectives. Ultimately, the Delivery Executive enables our customers and JLL’s business to drive successful real estate business and technology outcomes through the holistic and effective delivery, use, and support of technology and data.

The Regional Technology Services Lead role provides oversight and real-time problem solving as our teams work within a global functionalized operating model that requires matrix management and consistent teamwork. The Regional Lead is empowered to coach, solve problems, and escalate as needed; and serves as part of our global leadership team.

Role Responsibilities

• Manages overall technology service delivery and business success across a portfolio of customer accounts, growing the portfolio via the direct addition and expansion of accounts as well as leading subordinate Integrated Delivery Managers
• Accountable for overall technology delivery success by orchestrating delivery efforts across all technologies in play on assigned accounts, ensuring delivery performance is aligned with the contractual scope of services and service level agreements
• Accountable for resource management processes including resource forecasting, supply and demand management, commissioning and de-commissioning resources, and managing resource assignments
• Oversees performance of assigned direct and indirect technology resources to ensure that teams and individuals are meeting/exceeding delivery expectations, identifying and addressing any performance issues as needed with other direct managers and matrix managers
• Partners with direct sales, Client Growth, and Account Directors/Exec leaders to help identify, monitor, and advance opportunities for organic account growth, net new growth, and renewals
• Understands the full sales lifecycle and contributes to the capture of new accounts and new business, providing inputs to client proposals, RFIs, RFPs, RFQs and other commercial offerings.
• Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates
• Understands and navigates contracts (MSAs, PSAs, SOWs, subcontracts, etc.) to protect JLL’s business interests and mitigate risk in delivery engagements
• Accountable for the timely transition of opportunities from the sales/solution phases into delivery/kickoff phases including the mobilization of all tech delivery resources
• Oversees project(s) performance during implementation/transition phases in coordination with the assigned Project Managers and Program Managers
• Oversees team performance during operational and support phases in coordination with the assigned Operations Managers and Support Managers
• Accountable for ensuring JLL’s account management and delivery management governance processes, controls, and best practices are utilized across the entire account life cycle for the assigned customer accounts
• Accountable for financial targets (at the engagement- and account-level) including managing tech revenue, profitability, operational/staffing budgets, costs, accruals, forecasting, etc.
• Serves as an escalation point for delivery-related issues and risks, leading issue resolution and root cause analysis (RCA) efforts
• Works with JLL Work Dynamics Account Directors/Exec leaders to ensure on-account technology solutions enable JLL core business services and meet associated KPIs and SLAs
• Provide inputs to account planning processes ensuring that tech roadmaps, product plans, execution plans, and other delivery commitments are delivered according to account strategy
• Understand the commercial and financial models associated to JLL’s direct technology business, productized services offerings, and WD tech-enablement, possessing the business and financial acumen to navigate and manage across multiple models
• Help balance, solution, and achieve “win-win” outcomes across varied internal and external stakeholder groups, even when individual incentives are not necessarily aligned
• Support account expansion via delivery excellence; plus opportunity identification and relationship management, working in conjunction with the Account Executive
• Supports the WDT operating model adoption within region, ensuring that we remain consistent globally where possible but locally aligned to serve our clients effectively.

Role Requirements

Ideal candidate should have demonstrated the following competencies:

• Provides leadership and direction through subordinate managers (i.e., manager of managers)
• Work is primarily achieved through others, with % of performance measured by results of the team
• Manages people and is accountable for setting direction, deploying resources, leading pay performance, goal setting and development discussions (including hiring/firing authority)
• Provides organization-wide functional leadership (both through direct reports and indirect reports)
• Requires significant management skill, broad technical expertise, business knowledge, process, and people leadership
• Requires broad and comprehensive understanding of different systems, theories, and practices across varied technology delivery engagements
• Applies broad industry and commercial awareness to drive financial and operational performance
• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
• Negotiates and influences the opinions of others within the region or function and in external organizations; exercises sensitivity to the audience

Education Credentials

• Requires a bachelor’s degree in addition to 10-years+ broad range of business and technical delivery experience
• MBA or similar post-graduate studies preferred
• Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies
• Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
• Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.
• Cultural sensitivity as well as demonstrated diversity and inclusion training

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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