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Sr. Analyst, Business Analytics

JLL Technologies

JLL Technologies

IT, Data Science
Charlotte, NC, USA
Posted on Wednesday, January 31, 2024

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Company

Jones Lang LaSalle (JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying, and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions, and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.3 billion of real estate assets under management.

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion, and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems, and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop, and retain the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:

  • The only real estate services and money management firm listed on Forbes magazine’s “Platinum 400 Best Big Companies” list for three consecutive years
  • One of the “100 Best Corporate Citizens” in the United States named by CRO magazine
  • A “best company to work for’ in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
  • World’s Most Ethical Companies from Ethisphere Institute for fourteen consecutive years.
  • America’s 100 Most Trustworthy Companies from Forbes Magazine

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.

The Position

Our dedicated on-account Business Intelligence (BI) team is seeking a Business Intelligence and Analytics Specialist. The role joins a broader team of BI professionals supporting a large strategic client with a key focus on producing a growing array of BI solutions (dashboards, reports, apps, AI, ML, etc.). Our top talent team is on a journey to help the client shift from reporting the news to influencing it, and we’re looking for team members who enjoy a challenge, never stop learning, and work well in a fast-paced team environment. This is a Specialist-level role, meaning that it is an individual contributor with an expectation that this individual has a more outstanding technical and leadership skillset.

JLL BI bands progress as: Analyst > Sr. Analyst > Specialist > Sr. Specialist

This role will work directly with our account team and client, the primary consumers of the BI and analytics, and is critical to the success of the client relationship in driving performance management, process improvement, and innovation through fact-based decision making. This position is ideal for someone passionate about using their strong business acumen and deep technical expertise in data analytics to unearth nuggets of information to propel the business forward. A strong candidate will have a strategic perspective, see the big picture, and know-how to influence change. The BI & Analytics Specialist is an outstanding communicator who knows how to leverage data, deploy resources, and collaborate to deliver successful outcomes.

This role, along with the rest of the greater BI team, will help champion and drive a data fluency culture across the account, increasing data-comfort levels to increase BI adoption rates and ultimately nurture a data-driven and results-driven community. An ideal candidate will have impeccable relationship and program management skills and the ability to simultaneously manage multiple projects with various levels of complexity and urgency. The candidate will have extensive experience in Alteryx and experience in coaching and guiding data best practices.

The ideal candidate will have a successful track record in influencing and implementing change by leveraging data and insights to identify opportunities and enhance outcomes. This position works in a broad range of areas related to a global real estate portfolio: facility management, building operations, energy management, leasing, project management, and real estate portfolio planning.

This role will partner with the account team to ensure quality delivery and healthy client relationships since both are critical to the account's success. Thus, this position requires the ability to learn and adapt quickly, collaborate with subject matter experts, and work with various stakeholders with different needs and requirements. A successful candidate will be a self-starter who can work creatively and effectively in a quickly changing environment.

Key Responsibilities

  • Utilize Alteryx for data prep to surface and devise reporting that result in actionable intelligence
  • Work with account team to gather data and translate requests into business requirement to help the account achieve its goals and improve operational efficiency
  • Be an engaging and effective storyteller, adept at translating data into impactful ah-ha’s with relevant information for the business
  • Deep dive into large data sets to answer key business questions using SQL, Excel, and Alteryx and other data manipulation languages
  • Provide relationship management and advisory support to account team, identifying trends, risks, compliance gaps, and opportunity insights to enable fact-based decision making
  • Embrace continuous improvement efforts and be ready to evolve along with the team
  • Learn the function and provide subject matter expertise for all data related processes and analyses related to Project Management
  • Operate as collaborative liaison between BI creators and BI consumers
  • Partner with various functions to truly understand the voice of the customer(s)
  • Work with JLL and Client leaders to understand pain points, inefficiencies and opportunities for improvement, leading data driven analytics to understand key drivers and provide recommendations for improvement
  • Assist with quality data stewardship, knowing that incorrect data will lead to misinformation
  • Support the BI team’s journey as they evolve from dashboarding into greater BI solutions, such as apps, AI, ML, and predictive analytics
  • Embrace Agile methodologies to manage workload, deliverables, communications, etc.

Key Requirements

  • Communication: Excellent presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.
  • Technically Proficient: Highly proficient technical skillset in Alteryx with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation.
  • Storyteller: Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.
  • Process Improvement Minded: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good trouble-shooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes. Not afraid to fail fast, improve, and iterate.
  • Client Relationship Builder: Can understand client needs, can set, and manage appropriate client expectations within system, project, or contract constraints, all while providing exceptional and enhanced customer service
  • Team-Player: Can achieve results from ad hoc groups of disparate people (key stakeholders and collaborators are geographically dispersed).
  • Flexible: Understands regional/cultural/contextual differences and allows for local expression without compromising global coherence. Works across a wide variety of cultures and markets, tailoring approach and behaviour to understand key differentiators, and leverage best practices accordingly
  • Secure and Detail Oriented: Provide discrete and confidential handling of sensitive information, delivers quality products with low defect levels, communicates clearly and quickly, pays attention to details
  • Driven: Thrives in creating and maintaining relationships, forward thinking, and creative with the highest ethical standards and drive to deliver on targets and develop the business

Experience

  • 5+ years in data analytics experience required, ideally in an enterprise environment across multiple application systems and business functions
  • Alteryx Advanced Certification required (Expert preferred)
  • Strong interpersonal skills and the personal credibility to engage and influence stakeholders
  • Ability to build constructive and collaborative working relationships
  • Experience of extrapolating and visualizing data to derive actionable intelligence with demonstrated successes in data analysis, drawing conclusions, and suggesting improvements
  • Bachelor or Master’s degree, or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred
  • Experience with Agile methodologies and framework a plus
  • A strong understanding of data fluency/literacy and experience of developing business-wide competence and capability on data topics preferred
  • Domain experience advantageous in operations, real estate, project management, or finance preferred
  • Six Sigma Green Belt certification a plus; related experience advantageous

Location

United States

Charlotte, NC area preferred

Virtual options available

Reporting relationships

The BI & Analytics Specialist reports directly to Manager of BI and Analytics within the Project Development Services pillar.

Direct reports

None, but this position is a heavy influencer.

Compensation

The compensation will consist of a competitive base salary, performance bonuses, and an attractive benefits package will be offered to the successful candidate.

JLL has been awarded as One of the World’s Most Ethical Companies for 14 consecutive years. Go here to Check out the many other reasons why JLL a great place to work. You can also check out our Careers Page for more information on benefits, our purpose, and our commitment to areas such as ethics and integrity, sustainability, and innovation in CRE technology.

Estimated compensation for this position is:

64,500.00 – 96,750.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.