JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

The Implementation Director is responsible for providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. Managing a team of project managers through all phases of service delivery including analysis and design, configuration, and build, testing and training, and deployment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable.

• Create initial project proposals, project charters, and statements of work

• Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans

• Manage project team, including analysts, implementation specialists, report developers, and testers

• Manage budgets

• Manage and report delivery risks and issues

• Manage change control process

• Manage user acceptance testing and release plans

• Manage communications with stakeholders, business transition team, and business and IT management

• Participate in business-led change management processes

• Maintain thorough knowledge of customer segments and customer needs

• Maintain thorough understanding of product features and functionality

• Oversee application configuration and support while liaising with architecture, infrastructure, and engineering

• Assist in documenting business needs and identifying appropriate technology solutions designed to meet business capability

• Define and document functional and technical requirements and assist in defining business requirements

ORGANIZATION RELATIONSHIPS
Interfaces with customers across multiple business units. Works with various IT functional areas, including engineering, product, technology vendors, and transition teams as necessary for service delivery. Works with business leads for technology planning and management.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities:

• IT Project management w/concentration on software delivery management

• Yardi expertise required

• Demonstrated expertise in managing teams of analysts, report developers, testers, and project managers

• Ability to translate complex solutions into simplified visuals per audience needs

• Demonstrated expertise in CRE services and applications

• Business analysis and requirements gathering

• Budget and resource management

• Relationship management and communications

• Proven ability to navigate in a large matrix organization

• Excellent attention to detail

• Self-motivated, able to set priorities and work autonomously

• Customer service focus

• Knowledge and experience in real estate industry preferred

Minimum Experience

• Minimum of 10 years of work experience in IT industry or department

• Minimum of 7 years of work experience in leading IT programs and teams

• Experience in managing simultaneous complex projects from inception to successful completion

• Excellent communication skills (fluent in English written and spoken)

• Experience in SQL to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus

• Working knowledge of ETL workflow tools and familiarity with API’s (JSON, SML)

Educational Level /Certifications

• Bachelor’s degree required, MBA preferred, preferably in information systems, computer science, or business administration

• PMI or equivalent certification

• ITIL certification or demonstrated experience preferred

• Six Sigma certification or exposure preferred

• Change management certification preferred

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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