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JLL Spark
JLL Spark

Implementation Manager

JLL Technologies

JLL Technologies

Sydney, NSW, Australia
Posted on Wednesday, February 21, 2024

Implementation Director is responsible for leading and coordinating the implementation of technology initiatives within our organization. You will play a crucial role in driving digital transformation across various business units and ensuring the successful adoption and integration of technology solutions. Your strategic mindset, leadership skills, and technical expertise will be critical to driving innovation, improving operational efficiency, and enhancing our competitive advantage in the market.


  • Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable.
  • Work closely with Sales teams on RFP assistance as well as solution timelines
  • Create initial project proposals, project charters, and statements of work
  • Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans
  • Work closely with support team, including analysts, implementation specialists, engineers, and testers
  • Manage budgets
  • Manage and report delivery risks and issues immediately
  • Manage change control process
  • Manage user acceptance testing and release plans
  • Manage communications with stakeholders, business transition team, and business and IT management
  • Manage change management processes for technology adoption
  • Maintain thorough knowledge of customer segments and customer needs
  • Maintain thorough understanding of product features and functionality
  • Oversee and complete application configuration and support while liaising with architecture, infrastructure, and engineering
  • Documenting business needs and ensuring appropriate technology solutions are designed and configured to meet business capability
  • Define and document functional and technical requirements and assist in defining business requirements

Interfaces with customers across multiple business units. Works with various IT functional areas, including engineering, product, and transition teams as necessary for service delivery. Works with leadership for technology planning and management.


Knowledge, Skills, and Abilities:

  • Excellent project management skills, with a track record of delivering projects on time and within budget.
  • Strong leadership and team management skills, with the ability to motivate and inspire cross-functional matrix teams
  • Excellent problem-solving skills, with the ability to identify and address potential issues or roadblocks in technology implementation
  • Proven experience in leading technology implementation projects at a senior level, preferably in complex organizations
  • Analytical mindset, with the ability to assess complex situations and make data-driven decisions
  • Strong communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical stakeholders
  • Ability to think strategically and communicate effectively with various stakeholders, including C-suite executives
  • Proven ability to navigate in a large matrix organization
  • Excellent attention to detail
  • Self-motivated, able to set priorities and work autonomously
  • Customer service focus
  • Knowledge and experience in real estate industry preferred

Minimum Experience

  • Minimum of 10 years of work experience in IT industry or department
  • Minimum of 7 years of work experience in leading IT programs
  • Experience in managing simultaneous complex projects from inception to successful completion
  • Excellent communication skills (fluent in English written and spoken)
  • Experience in SQL / Python to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus
  • Working knowledge of ETL workflow tools and familiarity with API’s (JSON, SML)

Educational Level /Certifications

  • Bachelor’s degree required, MBA preferred, preferably in information systems, computer science, or business administration
  • PMI or equivalent certification preferred
  • Six Sigma certification or exposure preferred


Remote –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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