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Support Specialist

JLL Technologies

JLL Technologies

Customer Service
New Delhi, Delhi, India
Posted on Wednesday, April 3, 2024

Senior Support Lead, IBM Tririga

Key skills
We are looking for someone with hands-on experience with Tririga development. Being the person in charge, your overall support to ensure efficiency, consistency and timely delivery of projects will be crucial. Jointly, you’ll drive the adoption and rollout of agile designs and engineering practices, as well as ensure automated testing, risk management and standardization.

On top of everything else, do you also have experience in driving multiple complex technology processes and business initiatives? Most important will be your outstanding talent in managing significance risks and a knack for handling escalations and solving problems.

• Focuses on understanding requirements and developing solutions with good quality and within stipulated time
• Should lead the offshore team from development standpoint
• Aid in communicating with multiple stakeholders at a time
• Work with Client, Onsite team & BA to understand the requirements and create technical design
• Provide effort estimate and create work breakdown structure for the project deliverables
• Lead complex/ new tasks on their own without external help and provide resolution within expected time frame
• Explain the tasks to junior team members and should lead them to get work done by them
• Mentor junior team members and answer their queries/ provide resolution wherever they are stuck
• Review the code of other team members and provide constructive feedback
• Should help in training the new team members
• Should be able to create documents as needed
It would be wonderful if you’ve worked on integrations, data migration, upgrades and designed solution architecture for projects involving business transformation or processes improvement for a couple of years. Knowledge of standard methodology tools like Waterfall, SDLC, Agile and Scrum will add value. On top of everything else, do you also have experience in driving multiple complex technology processes and business initiatives? Furthermore, having used this skill in multiple domains and markets will confirm your ability to apply best practices, including backlog management and capturing velocity metrics in our business. Most important will be your outstanding talent in managing significance risks and a knack for handling escalations and solving problems.

Sounds like you? to apply you need to have:
• 6+ years of hands on experience in Tririga
• Bachelor’s degree in Computer Science or any related Engineering fields.
• Should have worked on at least 4 full scale implementation projects.
• Well versed with all development aspects of Tririga
• Well versed with SQL, BIRT reporting, Java, Python, web service
• Uses best practices and knowledge of internal or external business issues to improve products and services.
• Solves complex problems; takes a new perspective using existing solutions.
• Working knowledge on Agile and waterfall methodologies.
• Excellent verbal and written communication skills
• Excellent problem-solving skills, Work through issues and challenges

Location:

On-site –New Delhi, DL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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