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Technical/IT Support Analyst - 2

JLL Technologies

JLL Technologies

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Friday, April 26, 2024

Technical Support Analyst (Sourcing and Procurement )- 2

JLL Technologies CoE – Bangalore

What this job involves:

About the role

Jones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. The S&P (Sourcing and Procurement) Platform Support Analyst will be part of the JLLT Foundational pillar and the Global S&P Technology Platform Team delivering the technology that underpins the S&P function.

The S&P Platform Support Analyst’s focus will be technical support on all software within the S&P Platform including Aravo, Arkestro, Caltana, Integrity Next, Jaggaer, and other ancillary systems including Supplier Risk platforms such as D&B and Risk Methods (Sphera). They will be responsible for working closely with the rest of the S&P technology platform & support teams to deliver high quality technical support to the S&P business, software configuration, analytics, & documentation for the relevant business processes.


  • This role is a mixture of customer service, administrative, and system-driven tasks
  • Actively contribute to business success by maintaining expected performance standards
  • Responsible for effectively using the S&P platforms and ensuring timely & efficient completion of requests in accordance with the customers’ requirements
  • Become an expert in S&P technology platform software functionality
  • Manage support tickets from S&P business users
  • Liaise with different internal & external groups through e-mail & phone calls
  • Maintain a collaborative relationship within the team
  • Provide recommendations for continuous improvement
  • Quickly understand both business issues & technical challenges to identify & address potential gaps
  • Document support processes, workflows, & reporting outputs
  • Critically evaluates information from multiple sources for a deeper understanding of the underlying business needs
  • Develops testing plans, executes quality assurance, & performs functional testing
  • Ensures issues are identified, documented, tracked, reported on, & resolved in a timely manner
  • Other duties as assigned

Sounds like you? To apply you need to be:

Experience & Education

  • Bachelor’s degree, preferably in information systems / another relevant field, or equivalent work experience
  • 3+ years’ experience in Analyst role
  • 2+ years of experience of functional testing and documentation experience

Technical Skills & Competencies

  • Proficient in Microsoft Office (Teams, Visio, Excel…)
  • Knowledge of real estate industry is a plus but not essential
  • Demonstrable & relevant experience in similar roles is required
  • Previous exposure to customer support, sourcing & procurement, and/or software implementation is a plus
  • Excellent verbal and written communication skills
  • Proven track record of driving decisions collaboratively and follow through
  • Have excellent problem-solving skills utilizing both internal and external resources to get the job done. Work through issues and challenges
  • Self-starter and motivator and ability to work in team and solo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!


On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.