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JLL Spark
JLL Spark

(CAD) Application Support Engineer

JLL Technologies

JLL Technologies

Customer Service
Multiple locations
Posted on Wednesday, May 8, 2024

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the Role:

We are looking for a (CAD) Application Support Engineer to join our Customer Services Support team. In this role, you will be expected to deliver high quality support to our customer base, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This role also requires proficiency in Computer-Aided Design (CAD) and a working knowledge of Revit. In this role, you will be expected to utilize your drafting skills to update master floor plans and create customized test fits for our clients.


  • Diagnose, troubleshoot and resolve issues while providing exceptional service.

  • Understand our RealAccess and Prism platforms with the ability to communicate how it relates to the customer, and how it can drive them to success.

  • Provide guidance, consultation, and solutions to customers regarding REBNY guidelines and BOMA standards.

  • Maintain 100% accuracy of customer portfolios, including occupancy, floorplans, and building reporting figures.

  • Manage a queue of assigned tickets while taking incoming calls/chats and delivering outbound responses through call backs and ticket updates.

  • Develop and maintain a strong level of knowledge of the product offerings that you will be supporting.

  • Document all interactions with our customers and create thorough trails for others to follow.

  • Use problem solving skills, product knowledge, and experience to resolve tickets submitted by end users and determine when to escalate for further investigation and resolution.

  • Provide timely, accurate, and complete responses to all inquiries – both internally and externally.

  • Work independently, while also collaborating with peers and others within the support team.

  • Drafting test fits and updating floor plans for clients using CAD and Revit on a daily basis.

Estimated compensation for this position is:

60,000.00 – 70,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.


Remote –Boston, MA, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.