Responsibilities

• Work closely with software engineers, architects, and operations teams to design and implement highly available and scalable systems.
• Develop and maintain automation tools and frameworks to streamline operational tasks such as deployment, monitoring, and incident response.
• Establish monitoring solutions to track the health and performance of systems and set up alerts to promptly respond to any issues or anomalies.
• Investigate opportunities to minimize the impact of incidents and identify ways to prevent future occurrences.
• Analyse system performance, identify potential bottlenecks, and plan for future capacity needs to ensure scalability.
• Optimise system performance by analysing and improving code, database queries, network configurations, and other system components.
• Collaborate with security teams to ensure systems are secure and compliant with relevant regulations and policies.
• Work closely with cross-functional teams, sharing knowledge, documenting procedures, and promoting best practices to improve system reliability across the organization.
• Configure AIOps capabilities to deliver noise reduction, event correlation and enhanced Root Cause Analysis.

Experience & Education

• Minimum 5 years of experience working as a Site Reliability Engineer supporting Network, Infrastructure, and applications.
• Previous experience supporting Datadog as a monitoring tool.
• Previous experience supporting and administrating an AIOps platform (i.e. Watchdog, Moogsoft, Big Panda etc).

Technical Skills & Competencies

• Comfortable working in a fast-paced environment
• Excellent verbal and written communication skills
• Highly professional, with the ability to deliver solid work on tight schedules.
• Demonstrated ability to define new approaches to complex design problems.
• Experience working in Agile/Scrum delivery teams.
• Effectively communicate project status to management team on a regular basis
• Have excellent problem-solving skills utilizing both internal and external resources to get the job done.
• Self-starter and motivator and ability to work in team and solo.
• Flexibility in working during America time zone - Evening shift (2pm-11pm) in Bangalore.
• Ability to be accessible online to the team (Microsoft Teams) during their shift and able to attend key Sprint related ceremonies and use video conferencing from time to time.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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