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Mobile Phone Support, IT Operations

JLL Technologies

JLL Technologies

IT, Customer Service, Operations
London, UK
Posted on Friday, May 24, 2024

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL (Jones Lang LaSalle Incorporated) is a leading professional services firm specializing in commercial real estate. As a Fortune 500 company, JLL operates in over 80 countries and provides integrated services to clients seeking innovative real estate solutions. With expertise in real estate, investment management, and technology-driven solutions, JLL assists clients in achieving their business objectives through strategic consulting, transaction management, project management, and property management.

We are currently looking to hire a Mobile Phone's Support professional on a 21 hours per week FTC:

What you will do:

  • Providing mobile phones to JLL end users within the SLA’s that are agreed with the business. This includes updating all systems with the asset data and ensuring all records are up to date
  • Providing day to day request fulfilment and troubleshooting activities and incident related to mobility devices, working of the incidents and requests queues.
  • Ordering and managing the stock of mobile phones within JLL
  • Completing BAU requests from the German business coming from our global ticketing system, ServiceNow
  • Assisting with the leavers process of Smartphones & Tablets
  • Assisting with the recycle and disposal of Smartphones & Tablets
  • Add new users, perform sim swaps, and ensure the telecoms records are up to date with JLL’s designated telecoms provider
  • Reach out to the telecoms provider if there are connection issues
  • Responsible for ordering accessories and other end user computing technology that is below $100k

Required skills and eduaction:

  • Knowledge of Apple iOS, Apple Business Manager & Microsoft Intune
  • Degree in computer sicence or current student

If you are interested in exploring specific job opportunities at JLL, we recommend visiting the JLL Careers website (www.jll.com/careers) for detailed job listings, qualifications, and application procedures.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.