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Customer Support Associate

JLL Technologies

JLL Technologies

Customer Service
London, UK
Posted on Tuesday, June 4, 2024

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities:

  • Deliver outstanding technical support to clients using Hank, our BMS, and HVAC systems.
  • Respond promptly to client inquiries, assess issues, and provide effective solutions.
  • Troubleshoot and diagnose problems related to BMS and HVAC equipment.
  • Collaborate with cross-functional teams to ensure timely issue resolution and client satisfaction.
  • Document support inquiries, resolutions, and maintain a knowledge base for future reference.
  • Assist in testing and implementing software upgrades and enhancements for continuous improvement.
  • Provide technical training and guidance to clients on Hank and BMS systems.
  • Stay updated on industry trends and share insights with the team.

Requirements:

  • Bachelor's degree in a related technical discipline.
  • Minimum 2 years of experience working with BMS and HVAC equipment.
  • Strong troubleshooting and problem-solving abilities for resolving technical issues.
  • Exceptional communication skills, both written and verbal.
  • Self-motivated and comfortable working independently in a remote environment.
  • Proficiency in MS Office and ticketing systems.
  • Flexibility to participate in occasional after-hours support.
  • Working knowledge of basic HVAC equipment design and Sequences of Operation (SOO).
  • Customer service experience in a client-facing role.
  • Highly organized with the ability to thrive in a fast-paced environment.
  • Fluent in English (reading, writing, speaking).
  • Availability to collaborate effectively within a remote team.

Nice to have:

  • Certification or additional training in BMS or HVAC systems.
  • Familiarity with remote access tools and software.
  • Additional language proficiency.
  • Energy efficiency knowledge in HVAC systems.
  • Fluent in French (reading, writing, speaking)

Location:

Remote –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.