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JLL Spark
JLL Spark

Professional, Business Operations

JLL Technologies

JLL Technologies

Boston, MA, USA
Posted on Monday, June 10, 2024

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the Role:

As a Business Operations Specialist for JLLT's PM Technology, you will play a crucial role in the operations team, reporting to the Chief of Staff.

Your primary responsibility will be to support the planning and delivery of key projects, collaborate with stakeholders to deliver operational improvements, and manage business operations to ensure smooth functioning. Additionally, you will be responsible for maintaining accurate business reporting, project management, business analysis, and driving operational excellence.

The Business Operations Specialist will have exposure to and serve as a strategic partner to teams across the organisation to support them in driving success.

Key Responsibilities:

Project Management

  • Lead project planning, including defining project scope, goals, and deliverables

  • Communicate project progress and updates to stakeholders and project team

  • Conduct regular project status meetings and provide timely reporting

  • Ensure projects are delivered within scope, on time, and within budget

  • Anticipate and mitigate potential project obstacles and conflicts

Operational Management

  • Streamline cross-functional operations and promote collaboration among teams

  • Identify areas for improvement and implement initiatives to drive operational excellence

  • Create, implement, and optimise scalable processes to streamline cross-functional operations and facilitate knowledge and asset sharing.

  • Facilitate and cascade business-wide communications

Business Analysis

  • Assist teams in creating, designing, and submitting accurate and timely business performance reports

  • Develop and implement performance metrics and reporting mechanisms to track operational performance

  • Analyse business data and generate insights to support decision-making and drive continuous improvement

What We’re Looking For:

  • Excellent verbal and written communication skills – ability to communicate and collaborate across many levels in the organisation and with clients.

  • Must be highly credible in front of senior personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.

  • Strong project management, with a track record of identifying potential issues proactively and formulating solutions and contingency plans.

  • Strong skills in areas of organisation and execution while being results driven – the ability to analyze, act, and implement to ensure desired results are achieved.

  • Getting results from ad hoc groups of disparate people is critical. Key stakeholders and collaborators are geographically dispersed.

  • Proven ability to initiate and follow through with improvement initiatives. Able to work independently and be a team player

  • Sound judgment, initiative, resourcefulness, tenacity, and the flexibility to operate independently in a fast-paced, unstructured environment. Needs to be a self-starter and hold the team accountable to deadlines and deliverables

  • Experience driving results amongst cross-functional teams, especially at senior and executive levels of an organisation.

  • Proficient in Microsoft Office applications.

Estimated compensation for this position is:

77,400.00 – 80,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.


Remote –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.