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Corrigo Managed Services - Team Lead

JLL Technologies

JLL Technologies

Pittsburgh, PA, USA
Posted on Tuesday, July 9, 2024

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Work Order Management Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided. This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships. Responsibilities include oversight of daily operations, implementation of strategies to improve client satisfaction and overall staff performance and productivity, assessment of metrics and costs to prepare reports for senior leadership.

Responsibilities:

  • Monitor and supervise daily operations and activities

  • Hire, train, and manage work order management representatives.

  • Effectively plan resources to maximize productivity (people, supplies, technology, etc)

  • Evaluate staff performance and effectiveness to ensure high customer service standards

  • Assist with the coordination and scheduling of maintenance activities

  • Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination of work within client environment with minimal disruption.

  • Assist with receiving and dispatching of work requests to technical staff, vendors, or other services providers

  • Resolve problems associated with all building services including but not limited to: janitorial, conference rooms, interior and fixtures and equipment, climate comfort and mechanical & electrical needs.

  • Implement preventive, ongoing, and anticipated maintenance/repair programs

  • Coordinate facility management and small project tasks as directed

  • Ensure appropriate follow up with customers

  • Seek to continuously improve processes, systems, and overall customer satisfaction

  • Provide required reporting, data, and dispatch updates for assigned units of business

  • Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing

  • Assist with budgetary requests, analysis, and reporting

Sound like you? To apply you need to be/have:

Skills/Qualifications:

  • Bachelor or Associate Degree preferred or equivalent work experience

  • Previous experience of managing teams

  • Knowledge of customer service principles and practices

  • Previous working experience in customer service or call center environment

  • Understanding of budgeting and performance evaluation procedures

  • Good organizational and interpersonal skills with a strong customer focus

  • Strong financial management and budgeting skills

  • Proficient in MS Office, and possess strong written, verbal and people skills

  • Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills

  • Experience required using computer software and phone systems

  • Able to work independently with minimal supervision

  • Prioritize and manage the completion of projects in an efficient and timely manner

  • Ability to quickly learn how to use any Company required software may be required

Location:

On-site –Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.