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Senior Application Support Specialist

JLL Technologies

JLL Technologies

Customer Service
Multiple locations
Posted on Tuesday, July 9, 2024

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Implementation Support:

  • End to End – Implementation of technology for our Client Accounts

  • Data collection and validation. Correcting issues in partnership with the Account teams

  • Data upload & ETL

  • System configuration

  • User Management – User Creation, Authorization & Role creation/Mapping

  • Development of User Guides

  • Development of Process Documents

  • Conduct Internal testing of the configuration done in the application

  • Conduct Demo / Training sessions

  • Troubleshooting application issues and responding to client teams

  • Co-ordination with Product team to fix bugs and introduce new features

  • Monitor the tool usage and report to account team on need basis.

  • Involvement in functional testing of new products/product features

  • Manage change control process

  • Manage user acceptance testing and release plans

  • Manage communications with stakeholders, business transition team, business, and IT management, locally and globally

  • Define and document functional and technical requirements and assist in defining business requirements

Product Support:

  • Maintain a tracker of the issues/ bugs reported

  • Discuss with product lead and prioritize the issues to be sorted out

  • Report the issues to the development team and track for closures

  • Perform testing of the fix for resolving the reported issue & confirm to implementation team on the closure of the issue.

  • Detailed testing of new products for the process flow & features & take corrective actions for closing the observation by interacting with Development team.

  • Participate in business-led change management processes

  • Maintain thorough knowledge of customer segments and customer needs

  • Maintain thorough understanding of product features and functionality

Organizational Relationships

  • Interfaces with clients (both internal and external) across multiple business units, countries, and regions

  • Works with various IT functional areas, including engineering, foundational, revenue, and transition teams as necessary for service delivery.

  • Works with business leads for technology planning and management.

  • Vendor management of 3rd party applications

Experience & Education

Required Qualifications

  • IT Project management w/concentration on software as a service delivery management

  • Customer service focus

  • Ability to translate complex solutions into simplified visuals per audience needs

  • Business analysis and requirements gathering

  • Relationship management and communications

  • Proven ability to navigate in a large matrix organization

  • Excellent attention to detail

  • Advanced PC Skills including MS Office

  • Self-motivated, able to set priorities and work autonomously

  • Knowledge of real estate industry preferred

Minimum Experience

  • Minimum of 3 - 5 years of work experience in IT industry or department

  • Logical reasoning & analytical thinking

  • Hands on experience with industry standard portfolio management applications, in particular CoStar Real Estate Manager

  • Experience in Real Estate industry, specifically in Portfolio services (Lease Administration, Transaction Management etc)

  • Excellent communication skills (fluent in English both written and spoken)

  • Experience in SQL. Able to write complex ad hoc queries

  • Experience with handling large data volumes, and data analytics

  • Familiarity with data migration and ETL processes, including data mapping and transformations

Educational Level /Certifications

  • Bachelor’s degree preferred, preferably in information systems, computer science, or business administration

  • PMI or equivalent certification preferred

  • ITIL certification or exposure preferred

  • Six Sigma certification or exposure preferred

Estimated total compensation ran for this position is:

81,600.00 – 118,300.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Atlanta, GA, Chicago, IL, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.