JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Analyst-ServiceNow Demand Management

JLL Technologies COE, Bangalore

What this job involves

About the role

#JLLTechAmbitions

We are seeking a highly skilled and detail oriented ServiceNow Demand Management Business Analyst to join our team. In this role, you will be responsible for collaborating with stakeholders to gather, analyse, and document requirements for ServiceNow demand management projects. You will play a crucial role in preparing detailed, accurate, and well-structured documentation, including functional requirements, process flows, use cases, and user stories. Your expertise in requirements gathering, stakeholder management, and technical translation will be essential in the successful implementation of ServiceNow demand management initiatives.

Responsibilities:
• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow demand management projects.
• Document detailed and accurate functional requirements, process flows, use cases, and user stories.
• Facilitate discussions with stakeholders to clarify requirements, manage expectations, and address any issues or concerns.
• Work closely with solution architects and development teams to translate business requirements into technical specifications and design documents.
• Participate in the development and testing phases of demand management projects, ensuring alignment with documented requirements.
• Conduct user acceptance testing to validate the implemented solutions.
• Provide ongoing support and assistance to stakeholders during the implementation and post-implementation phases.
• Conduct regular project status updates, identify risks and issues, and propose mitigation strategies.
• Stay current with industry trends and best practices related to ServiceNow and demand management.

Sounds like you? To apply, you need to be:
Requirements:
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience as a Business Analyst, specifically in ServiceNow demand management projects.
• Familiarity with ServiceNow platform and its modules
• Strong understanding of ITIL processes and IT Service Management principles.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to collaborate effectively with stakeholders at all levels of the organization.
• Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
• Experience with Agile and Waterfall project management methodologies.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.