JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a skilled Technical Customer Support Associate to join our JLLT PAM Team. The successful candidate will be responsible for providing exceptional customer support and assistance with various software applications, including Yardi Voyager, Qlik Sense, Proactis, InvoiceER, and other applications as needed. This role requires excellent software skills, exceptional customer service abilities, and strong organizational capabilities.

As a Technical Customer Support Associate on the JLLT PAM Team, your responsibilities will include, but not be limited to:

• Support Ticket Resolution: Handle and resolve customer support tickets efficiently and effectively, ensuring timely and satisfactory resolutions.
• Client Coordination: Collaborate and work closely with clients to understand their needs, address their queries, and provide the highest level of customer satisfaction.
• Superior Customer Service: Deliver exceptional customer service by handling customer inquiries, complaints, and suggestions promptly and professionally.
• Organization Skills: Maintain well-organized records of tickets, customer interactions, and any other related information to ensure smooth operations and efficient customer support.
• Project Assistance: Assist with various projects as required by the team, contributing to the successful execution and delivery of assigned tasks.
• User Access Management: Manage user security access, including adding and removing users from various applications, following established guidelines and protocols.
• Comply with all JLL and industry requirements including but not limited to financial system compliance, SOC 1 and SOC 2 requirements, where applicable.

Qualifications:

• 2-5 years of experience in customer support or a related role, demonstrating strong customer service skills and problem-solving abilities.
• Bachelor’s degree in Business, Finance, Technology, or equivalent field.
• Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities.
• Sound knowledge of Microsoft products suite, including Word, Excel, PowerPoint, and Outlook.
• Excellent problem-solving and communication skills.
• Proactive approach towards customer support and issue resolution.
• Ability to work effectively in a team-oriented environment.

Nice to have:

• Fluency in French (speaking/writing) is an asset.

If you are a customer-focused professional with exceptional software skills and a passion for providing outstanding support, we would like to hear from you.

Join our dynamic team and contribute to the success of JLLT PAM operations while delivering unparalleled customer experiences.

Please note that this position requires working UK hours and may require occasional flexibility to accommodate business needs.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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