JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities:

• Conduct analysis of IT Service Management (ITSM) processes, workflows, and ITSM support systems to identify areas for process and end-user improvements, and automation opportunities, following industry best practices.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications for process mapping and to allow for system enhancements.
• Manage and prioritize the process change requests that require system changes and work with the technical teams to ensure they are delivered and tested.
• Govern the creation of dashboards, resolver groups.
• Create and maintain ITSM dashboards to enable process gaps and inconsistencies to be identified and monitored.
• Develop process models, flowcharts, and documentation to effectively communicate process improvements and ensure consistency across the organization and alignment with enterprise processes.
• Drive continual service improvement initiatives through regular reviews, feedback collection, and metrics analysis and lead and document the corrective actions.
• Conduct audits to ensure compliance with ITSM standards, policies, and procedures.
• Provide training and support on ITSM processes, technologies, and best practices to ensure successful adoption and compliance.
• Stay up to date with ITSM emerging technologies and industry trends to recommend innovative solutions and improvements.
• Identify and implement automation and technology solutions to enhance process performance and efficiency.
• Analyses data and performance metrics to monitor process performance, identify trends, and drive continuous improvement.
• Partner with stakeholders to provide technical expertise and support in process-related decision-making.
• Encourage innovation and continuous improvement within the team.

Education and experience

• Bachelor's degree in information technology, computer science, or a related field.
• Prior experience in service management, IT governance, or similar roles.
• Strong knowledge of IT service management frameworks (e.g., ITIL) and governance best practices.
• Familiarity with vendor management principles and processes.
• Proficiency in process mapping tools, such as Visio or Lucidchart.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills.
• Ability to build and maintain relationships with internal and external stakeholders.
• Strong leadership and team management abilities.
• Strong proficiency in using IT service management tools and systems

Estimated total compensation ran for this position is:

80,000.00 – 100,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.