Work with us to transform commercial real estate

JLL Spark
JLL Spark

Customer Success Analyst



IT, Customer Service, Sales & Business Development
London, UK
Posted on Thursday, November 2, 2023

Customer Success Analyst

Problem-solving, hard-working Excel master sought to join an exciting & rapidly growing PropTech Start-up in London.


At PRODA (www.proda.ai) we are building software to unlock the full potential of Real Estate Data no matter the asset class, language or country of origin.

Our solution leverages the latest technologies to automatically capture, standardise and quality check Real Estate data into a single, clean source of truth. The goal is to empower real estate professionals to quickly gain actionable insights from their data and to enable the effective use of software.

Despite being the biggest asset class in the world, the commercial real estate industry relies on excel & PDF “Rent Roll” documents as the primary means of exchanging data. These files are frequently inconsistent, inaccurate, and inaccessible, posing challenges for real estate professionals. Through automated data capture, standardisation, and analysis, PRODA can:

· Build repositories of clean, standardised data

· Increase process efficiency, through faster report generation

· Improve data-driven decision making, by ensuring the accuracy of input data

Furthermore, PRODA easily integrates with existing systems, to ensure consistent dataflow through the whole organisation.

Founded in 2017 by Charles and Peter, two former Real Estate Finance Investment professionals, PRODA is now 50 people strong, and is looking to expand rapidly following a successful Series A raise in Q2 2022.

PRODA has a strong globally recognised client base with an even better sales pipeline. We are looking for you to join us on our exciting journey delivering best-in-class software to the Commercial Real Estate market globally.

The Role

The ideal candidate will be take on a critical part of the business by ensuring our clients are satisfied with the product. As a customer success analyst you will become an expert on our products full functionality and work day to day with clients to optimise their workflow, ensuring they are getting the best possible experience and value from the product.


· Generate reports to assess and determine accounts that require customer success intervention

· To rapidly learn our products full functionality and how it can best serve customers.

· Daily communication with clients to understand their requirements and key business needs

· Communicate and collaborate with clients and the rest of the Real Estate Team in PRODA

· Think critically to make suggestions to improvements in process and tooling

Skills & Qualifications

  • Excellent attention to detail
  • Excellent communication skills and passionate about customer experience.
  • Strong work ethic
  • Outstanding problem solving skills
  • Expertise in Microsoft Excel. This will be discussed in interview
  • Hunger for learning
  • An eye for optimisation
  • Bachelor's degree

Working at PRODA

As a rapidly growing SaaS business, life at PRODA is fast-paced and collaborative. Our day-to-day work is solving interesting problems using smart technologies, and we pride ourselves on an environment where we can rapidly develop new skills, learn from each other, and truly see the impact of our work.

We believe that our product is transformative, and we work hard to ensure it reaches its potential. Our team is our greatest asset: we are a close-knit group who pull together to achieve our goals, but we also have fun!

Further to a strong team environment, working at PRODA offers the following amenities:

Flexible Hybrid working options

Stock Options in the Business

25 days base holiday

Private offices at workingfrom.thehoxton.com/london-southwark/ : Smart common areas + Unlimited drinks, Rooftop bar + Yoga & wellness classes, 32 Blackfriars Road, London, SE1 9PB.

Full zero-excess Private Health Insurance: Includes Couple and Family plans, Includes Opticians and Dentist cashback

Generous Pension Schemes well beyond requirements

Professional Development Budget + Learning Sessions

Regular Social Activities and Events

PRODA treats people fairly. We are an equal opportunities employer and view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.