Work with us to transform commercial real estate

JLL Spark
JLL Spark

Training Consultant - Customer

Re-Leased Property Software

Re-Leased Property Software

Customer Service
Europe · Middle East · Africa
Posted on Thursday, August 17, 2023

Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet.

Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.

Your Role

The Customer Success and Training Consultant is a pivotal role, working as an enabler across all Customer teams (Support, Success and Implementation) and providing specialist Trust Accounting presales enablement to Sales teams. Key delivery of this role is centred around the project management and training of new customers to successfully onboard with Re-Leased, while providing overflow capacity to assist Support ticket resolution and facilitating proactive paid customer training.

Your Responsibilities

  • Project management and training of new clients to ensure they are successfully onboarded with Re-Leased.
  • Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction.
  • Support internal team capacity by providing overflow ticket support to customers.
  • Actively participate in customer assistance activities, including conducting training sessions, addressing specific customer needs, and supporting the Team Leader in ensuring comprehensive customer support alongside ticket resolution.
  • Increase conversion ratio of Trust Account opportunities to Closed Won clients.
  • Deliver sales presentations, present technical information about Re-Leased products and services, and conduct product demonstrations.
  • Manage all phases of product evaluations including presentations, deep-dives, responding to RFP’s, RFI’s and Proposals, and the technical development of Re-Leased.
  • Facilitate pre-arranged online customer training sessions to support adoption and optimization of our products
  • Tailor training to meet the specific requirements and goals of individual customers, adapting the content and approach to address their unique needs.

Your Experience

  • 3-5 years professional work experience
  • Proven property management, Proptech or client accounting experience
  • Implementation experience is an advantage but not required
  • Demonstrated accounting experience (Quickbooks, Xero, Microsoft Dynamics GP a major plus)
  • Microsoft Excel experience required

Our culture is very important to us too, and we strongly believe in living out our core values:

  • People First: One team globally; our people and customers always come first.
  • Find a Way: Like a river, we find a way around all obstacles
  • Win or Learn: Our journey for improvement never ends; enjoy the ride!

Why Join Re-Leased?

This is an exciting opportunity to grow your career with a successful, growing, global Saas business where we encourage thought diversity and driving new ideas. We offer a genuine opportunity to enjoy a fast paced, challenging and rewarding environment and the chance to become part of an award winning team. In addition to other benefits, all our employees will get an Individual Health Insurance Policy and can choose to join our Employee Share Option Plan to get shares in Re-Leased.

To express an interest please submit your details and tell us your story!