Senior Renewal Manager
Boston, MA, USA · Remote
Posted on Wednesday, December 20, 2023
The workplace has undergone a complete transformation. Historically, occupancy was consistent; everyone worked in-office five days per week. But post-pandemic, occupancy is inconsistent, unpredictable, and dynamic, as work has become more flexible than ever before. To make decisions with confidence, workplace, CRE, and facilities management leaders need a true understanding of how and when their spaces are used.
VergeSense is the company behind the world’s first and only Occupancy Intelligence Platform. Over 200 companies across 45 countries and 100M sqft rely on occupancy intelligence to make confident, fact-based optimization decisions to improve employee experience and decrease costs. VergeSense customers use our platform, which is built on a foundation of the industry's most accurate occupancy sensors, to right-size their portfolio, validate space planning and designs, optimize cleaning operations, and ensure their teams can always find spaces to work.
Position Summary: We are looking for a strategic and results-oriented Senior Renewals Manager to oversee our end-to-endo120 renewal process. The ideal candidate will have a proven track record of driving customer retention, ensuring high renewal rates, and fostering long-term client relationships. You will be working both directly with end customers as well as through channel resellers to negotiate and close renewal contracts.
Essential Duties and Responsibilities:
•Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement.
•Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges.
•Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company.
•Collaborate with legal, finance and Customer Success/Revenue Operations teams to finalize agreements and facilitate a smooth renewal process.
•Develop accurate renewal forecasts and track progress against targets.
•Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management & Board of DirectorsIdentify opportunities for upselling and cross-selling additional products or features during renewal negotiations.
•Identify and close multi-year renewals to mitigate the revenue risk and fluctuationLeverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
•Continuously evaluate and improve the renewal process to enhance efficiency and customer experience.
•5+ years of experience in a customer-facing role, specifically with a focus on renewals, customer success, or account management.
•Ability to effectively communicate with internal teams, clients, and stakeholders at various organizational levels.
•Proactive approach to identifying and addressing customer needs throughout the renewal lifecycle.
•Strong negotiation skills with a demonstrated ability to navigate complex contract renewals, Master Service Agreements, etc.
•Proven track record of successfully driving high renewal rates (90+%) in a SaaS technology environment.
•Proficiency with Salesforce, Customer Success Platform software, and Configure Price Quote (CPQ) applications.
•History of thriving in a rapidly changing environment.
•Strong empathy for customers and passion for revenue and growth.
•Flexibility in schedule to accommodate global customer base (Americas, EMEA, Asia-Pac).
• A high-impact role in an emerging industry leader
• Competitive compensation and equity
• Employer-sponsored medical
• Dental and vision insurance (dependent on location)
• Open Vacation policy: take time off when you need it
We value people from all walks of life who exhibit kindness, curiosity, discipline, humility, and passion to excel at what they do. If you would like to contribute to our team, we encourage you to apply.